Quick Guide for Fix Payroll Errors in QuickBooks Online

QuickBooks Data Migration
3 min readApr 25, 2024
fix payroll errors in QuickBooks Online
fix payroll errors in QuickBooks Online

Are you looking for a permanent solution to fix payroll errors in QuickBooks Online? This blog will help you eliminate payroll errors. While using QuickBooks Online payroll, various factors can cause errors. These errors include the SMP calculator issue, submission to HMRC problems, payroll journal issues, etc. Below are these errors, along with the reasons for the issues. Let us learn their troubleshooting and reasons one by one.

If you feel the information in the blog is tough to understand and need extra assistance, call +1.833.802.0002 and chat with a QuickBooks Expert until you get the desired results.

Reasons for the Different Errors in the Payroll

For payroll, you could encounter multiple errors depending on the reasons for the error; check them out:

  1. If your payroll liabilities and expenses are arranged incorrectly, then a payroll journal error can occur.
  2. When creating journals, if the duration of the book’s closure overlaps with the duration of the journal entry, there are also great chances of error occurrence.
  3. QuickBooks Online payroll is not working. An error may also occur due to a network- or browser-related problem.

Stepwise Guide to Resolve the Payroll Errors in QB Online

After knowing the reasons for the errors, let us learn how to troubleshoot them:
Let us understand what you can do when encountering an issue related to the QuickBooks Online payroll not working. The errors take place when creating a journal. Due to these errors, you fail to generate payroll journals:

Verify that the period you’re attempting to create a journal entry for doesn’t coincide with the “Close the books” period. To carry out this:

  1. Navigate to Settings.
  2. Hit the Account and settings option.
  3. Then, click the Advanced tab.
  4. Select the Pencil icon, which is the option next to Accounting.
  5. Now, switch off by clicking Close the books.

Verify if the ‘Net pay account’ is switched to a foreign currency.

  1. Navigate to Settings.
  2. Now, click Accounts and settings.
  3. Then, choose the Advanced tab.
  4. Map the home currency to British Pound Sterling in the Currency section.

Make sure your sub-accounts for expenses and payroll responsibilities are set up correctly.
Payroll costs and Payroll liabilities should each have three sub-accounts. Your journal may have problems if they are not in the proper order. To verify this:

  1. Save the modifications after adding the term “old” to the titles of the primary payroll accounts, payroll obligations, and payroll costs.
  2. Consider doing a fresh payroll. As a result, new accounts for payroll liabilities and costs will be created, and the appropriate payroll journals should be produced as well. If the problem continues, it might be necessary to rerun payroll.
  3. Refresh the audit log to ensure the modifications you made have taken effect. To carry out this:
  • Navigate to Settings.
  • Choose Audit log under Tools.

If these resolutions do not seem to be fixing the error, you can try clearing your browser’s cache.

The blog informs its readers how they can fix payroll errors in QuickBooks Online. If you face any sort of difficulty while following troubleshooting, without wasting any time, you must directly talk with a professional by calling +1.833.802.0002.

Expert Recommended-: Why does QuickBooks Desktop Closes Unexpectedly?

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